The above assumes that your security USB key (standard license) is plugged in, you have network access and the network USB security key (network license) is plugged into the server, you have internet access (web license), or your license has not expired (monthly or annual lease license). If this is not the case, please contact us for Technical Support. Now startup your Itasca program and it should recognize your license. If the program still does not recognize your license, uninstall the Sentinel Protection Installer app from Windows (under Settings > Apps & Features), reinstall the latest version of the Sentinel Protection Installer app from our website, and then reboot your PC. If you have already started the software before rebooting, first try to reboot your PC and start the program again.
Attempts to start Itasca software after updating but without rebooting will result in a “key not found” error. However, updates prior to this date will not.
For Itasca software updates after this date, the update will prompt you to reboot when finished. It is necessary to (manually) install an older version of the driver.Microsoft Windows systems with the Build 1809, March 2019 update (or later) will require a PC reboot after performing an update to your Itasca software.
(***) = Installed PROMOTIC version includes the installer of the HW Key driver that is not compatible with this version of the Windows OS. (**) = Windows OS may require newer version of HW Key driver - Sentinel Driver (*) = only with new HW Key driver - Driver HASP There may be problems if an older PROMOTIC version is installed on a new Windows OS that was not known at the time the PROMOTIC version was released.
This way the application can accesss the content of the HW Key via the driver. Installation of HW Key drivers is a part of the PROMOTIC system installation. Compatibility table Windows OS and PROMOTIC versionThe following overview indicates the compatibility of PROMOTIC version with Windows OS version.
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